Completed: March 2025
This research was to uncover why members from diffrent backgrounds are struggling to understand more on the app. Focused to understand the current user experiance with the app’s additional educational support and identify potencial ideas for impovements on: User support, Navigation, The Credit/Loans design layouts. To identify the wants, needs and pain points of users.
Applications Used
A research-driven redesign informed by user behavior, accessibility insights, and iterative testing to enhance usability and brand alignment.
Based on the final user interviews and behavioral analysis, this redesign improves navigation clarity, visual hierarchy, and accessibility—creating a more intuitive and inclusive user experience.