Cancellation & Refund Policy

At Amdura™ ("we," "our," or "us"), we allocate dedicated creative, engineering, and UX research resources the moment a project or subscription is initiated. Because our deliverables—custom web design, UI/UX architecture, AI integration, and localized research—are bespoke and rely on immediate human and computational resource allocation, we enforce a strict, transparent cancellation and refund policy.

By engaging Amdura™ for agency services or subscribing to our software platforms, you ("Client" or "User") explicitly agree to the financial terms outlined below.

1. Agency Projects & Custom Engineering Deliverables

This section governs all bespoke projects executed by the Amdura™ Creative Studio, Enterprise Solutions, and Innovation Lab divisions.

1.1. The 50% Initial Project Deposit

To commence any custom branding, web design, or software engineering project, Amdura™ requires an initial kickoff deposit equal to fifty percent (50%) of the total agreed-upon project cost.

• Non-Refundable Status: This 50% deposit is strictly non-refundable under any circumstances. It secures your project slot in our production queue, covers initial discovery/strategy phases, and compensates for the immediate allocation of our engineering and creative teams.

1.2. Mid-Project Cancellations by the Client

A Client may choose to terminate a project at any time prior to final delivery by providing written notice to our team.

• If a project is cancelled after the initial kickoff but before final delivery, the Client forfeits the non-refundable 50% deposit.
• Amdura™ reserves the right to bill the Client for any pro-rated hourly work completed beyond the scope covered by the initial 50% deposit up until the date of cancellation notice.
• Upon cancellation, Amdura™ retains full intellectual property (IP) ownership of all incomplete concepts, draft designs, and un-deployed code. No usable assets will be transferred to the Client unless the project balance is paid in full.

1.3. Administrative Cancellations by Amdura™

We reserve the right to administratively cancel a project if the Client:

• Fails to provide required assets, feedback, or approvals for a period exceeding thirty (30) consecutive calendar days (a "Dormant Project").
• Breaches our Acceptable Use Policy or engages in unprofessional/abusive conduct toward Amdura™ staff.

In the event of an administrative cancellation, the Client forfeits all paid deposits and is liable for any outstanding balance for work completed up to the date of cancellation.

2. SaaS Subscriptions, Retainers, & AI Tooling

This section governs recurring monthly or annual billing for Amdura™ enterprise platforms, UX network access, and ongoing technical retainers.

2.1. Subscription Cancellations

Clients may cancel active SaaS subscriptions or monthly retainers at any time via their client billing portal or by submitting a written request to our operations team.

• Cancellations take effect at the end of the current billing cycle.
• The Client will retain access to the platform or retainer services until the conclusion of the paid billing period.

2.2. No Prorated Refunds

Amdura™ does not offer prorated refunds for mid-cycle cancellations. If you cancel an annual or monthly subscription halfway through the term, you will not receive a refund for the unused portion of that cycle.

3. Digital Products & Cultural Intelligence Plug-ins

Due to the easily duplicable nature of digital downloads, API keys, and software plug-ins, all direct sales of standalone digital products (outside of custom agency services) are final and non-refundable once the digital asset or access key has been generated and delivered.

4. Official Merchandise (Printful E-commerce)

Official Amdura™ brand merchandise is fulfilled on-demand via Printful. Refunds or exchanges for physical merchandise are only accepted in cases of manufacturing defects or fulfillment errors.

• We do not offer refunds or exchanges for "buyer's remorse" or incorrect size selections, as items are printed custom to order.
• Defect claims must be submitted to support@amdigitaldesigns.com within fourteen (14) days of product delivery, accompanied by photographic evidence.

5. Payment Disputes & Chargebacks

Client agrees to contact Amdura™ directly to resolve any billing discrepancies prior to initiating a dispute or chargeback with their credit card provider or bank. Fraudulent or bad-faith chargebacks initiated to circumvent this non-refundable policy will result in immediate suspension of all services, revocation of IP licenses, and potential legal action to recover lost funds, dispute fees, and collection costs.

6. Contact Information

For questions regarding billing, cancellations, or to submit a formal termination notice, please contact our commercial operations team:

Amdura™ Operations
Lawrence, MA 01840, United States
Email: legal@amdigitaldesigns.com