Cancellation & Refund Policy

AM Digital Designs ("Studio", "we", "us") produces custom, labor-intensive digital design, brand strategy, software engineering, and AI integrations. Because studio production capacity and developer schedules are allocated exclusively for each client, this Cancellation & Refund Policy outlines the terms governing deposits, payments, and cancellations.

1. Initial 50% Kickoff Deposit

A non-refundable 50% initial deposit is required at project kickoff to reserve studio schedule, assign engineering staff, and begin discovery work. Initial deposits are strictly non-refundable once discovery, wireframing, or design work has commenced.

2. Milestone Payments & Final Launch Balances

All progress installment payments and final 50% balance payments become non-refundable upon the presentation, delivery, or client approval of completed design phases, source file handoffs (Figma, SVG, Code), or live domain deployments.

3. Single-Session Consulting Services

Payments for UX & Strategy Design Consulting sessions require 100% upfront payment to confirm session scheduling. Consulting fees are non-refundable once the advisory call or UX audit report has been completed.

4. Mid-Build Cancellation & Billable Hours

Either party may terminate a project agreement upon written notice. In the event of Client cancellation prior to final delivery, the Client will be billed for all active production hours executed up to the date of cancellation at our standard labor rate of $50.00 per hour. Any prepaid funds exceeding the calculated hourly labor total will be refunded to the original payment method within 10 business days.

5. Payment Grace Period & Late Fee Penalties

Invoices are subject to the following payment schedule terms:

• 15-Day Grace Period: Deposit 1 is due upon contract execution. Deposit 2 is due upon project completion. A 15-day grace period applies to all unpaid balances.
• 2% Late Fee Penalty: Balances remaining unpaid after 15 calendar days from contract signing or project completion will incur an automatic 2% late fee penalty.
• Contract Reverts: If a contract is unlocked or reverted by Staff for scope edits, the 15-day timer pauses and resets upon client re-execution.

6. Chargebacks & Fraudulent Disputes

Clients agree to contact studio management directly at studio@amdigitaldesigns.com to resolve any billing inquiries or project concerns. Fraudulent chargebacks filed without prior written communication will be submitted directly to commercial credit reporting agencies and legal collection counsel alongside signed contracts and system audit logs.

7. Contact Information

For questions regarding billing, invoices, or cancellations, please contact our accounting department at anam.cardenes@amdigitaldesigns.com.